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Two Circles
Service Delivery Manager
Join Two Circles as a Service Delivery Manager in London. Leverage ServiceNow skills to enhance ITSM practices, drive support, and improve service delivery.
Consulting
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 30, 2025
We're looking for a Service Delivery Manager to join our team, responsible for ensuring colleagues and clients get the best Technology experience. The role involves developing and implementing ITSM practices, maturing our service approach, and driving proactive support.
Requirements
- 3-5 years proven experience in Service Desk Management, Service Delivery, Customer Success or similar
- Process implementation and improvement across the Operations part of the Service Lifecycle
- Quality incident and problem management
- Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar
- Exceptional ability to communicate with technical and non-technical audiences verbally and in writing
Benefits
- Hybrid working
- Performance planning: potential to have a salary increase every 6 months and progress your career
- Discretionary company bonus
- Tickets to sporting events
- Renowned Team Days and events
- Lunch on a Wednesday, breakfast and continuous supply of snacks
- Private healthcare schemes
- Cycle to work scheme
- Learning and Development opportunities
Requirements Summary
3-5 years experience in Service Desk Management, Service Delivery, Customer Success or similar. Proficient in ITSM tools, strong communication skills, and quality incident and problem management
