Service Delivery Specialist

Join Westpac as a Service Delivery Specialist and create your best future. The role involves supporting and governing service delivery processes through the ServiceNow platform, collaborating with team members and providing actionable insights to drive continuous service improvement.

Requirements

• 2-3+ years’ IT service delivery management experience in a complex IT infrastructure, large corporate environment
• Experienced using ServiceNow Change/Incident/Problem/Request
• 3 years ITIL experience. Foundations certificate (desirable)
• Advancing data analysis, problem solving and reporting skills
• Intermediate PowerPoint, Excel and Power BI skills
• Basic understanding of network technologies (desirable)
• Good communication and collaboration skills
• Experience in anticipating, owning and resolving customer issues, including implementing continual service improvements

Benefits

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.