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Westpac Group
Service Delivery Specialist
Join Westpac Group in Kogarah as a Service Delivery Specialist. Leverage ServiceNow for ITIL processes, reporting, and customer issue resolution. Benefits include flexible work and learning opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 16, 2025
Join Westpac as a Service Delivery Specialist and collaborate with team members to support and govern service delivery processes through the ServiceNow platform. This role involves close coordination with engineers and project managers to facilitate effective use of ITIL-based processes and produce comprehensive reporting on KPIs and SLAs.
Requirements
- 2-3+ years' IT service delivery management experience in a complex IT infrastructure, large corporate environment
- Experienced using ServiceNow Change/Incident/Problem/Request
- 3 years ITIL experience. Foundations certificate (desirable)
- Advancing data analysis, problem solving and reporting skills
- Intermediate PowerPoint, Excel and Power BI skills
- Basic understanding of network technologies (desirable)
- Good communication and collaboration skills
- Experience in anticipating, owning and resolving customer issues, including implementing continual service improvements
Benefits
- Special offers on banking products
- Discounts from top brands
- Flexible work arrangements
- Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities
- Community volunteering initiatives
- Employee-only mortgage rates
Requirements Summary
2-3+ years' IT experience, experienced using ServiceNow, 3 years ITIL experience, and good communication and collaboration skills
