.svg)
Softtek
Service Desk Agent - PR
Join Softtek as a Service Desk Agent in Aguascalientes! Provide IT support using ServiceNow, troubleshoot issues, and enhance user experience.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 19, 2025
Softtek is seeking a Service Desk Agent to provide first-level IT support. The role involves troubleshooting, resolving user issues, and maintaining accurate records in ServiceNow. The company is a global provider of process-driven IT solutions with operations in 30 countries.
Requirements
- Proficient in supporting Windows OS and desktop environments
- Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Basic knowledge of SAP GUI and user access issues
- Familiarity with ServiceNow or similar ITSM platforms
- Remote support tools usage (e.g., RDP, AnyDesk, TeamViewer)
- High sense of urgency and proactiveness
- Strong teamwork and collaboration
- Good English communication skills (must be familiar with U.S. accents)
- Customer care and service-oriented attitude
Requirements Summary
Proficient in Windows & MS Office; Service/IT experience; ServiceNow knowledge preferred; strong English communication
