Service Desk Agent

The company is seeking Service Desk Agents to provide 24/7 support to customers, serving as the initial contact via phone in German and English. The team focuses on maintaining high service quality and customer satisfaction. Rotation shifts are required and candidates must be available for on-call responsibilities.

Requirements

• Proficiency in German (C1) and a solid command of English (B2)
• Completed vocational training in IT or an equivalent qualification
• Minimum of 3 years of relevant experience in IT, Service Desk or 2nd Level Support
• Experience with common ticketing systems
• Availability to work in a rotating 24/7 shift schedule, including on-call responsibilities

Benefits

• Global work culture
• Career growth and skill enhancement
• Remote work options
• Welcoming team atmosphere
• Clear hierarchy
• Opportunities for professional training
• Personalized language courses