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Softtek
Service Desk Agent Senior
Join Softtek as a Senior Service Desk Agent in Bogota. Provide technical support for Windows and Microsoft 365, manage tickets via ServiceNow.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 15, 2025
The Service Desk Agent Senior will provide technical support for Windows desktop environments and Microsoft 365 tools, assist users with SAP GUI and access issues, and manage tickets using ITSM platforms like ServiceNow.
Requirements
- Proficient in supporting Windows OS and desktop environments
- Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Basic knowledge of SAP GUI and user access issues
- Familiarity with ServiceNow or similar ITSM platforms
- Experience using remote support tools (e.g., RDP, AnyDesk, TeamViewer)
- High sense of urgency and proactiveness
- Strong teamwork and collaboration
- Good English communication skills, familiar with U.S. accents
- Customer care and service-oriented attitude
- Patience and clear articulation when guiding users
Requirements Summary
Proficient in Windows OS, hands-on experience with Microsoft 365, and familiarity with ServiceNow
