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Softtek
Service Desk Agent Senior
Join Softtek as a Senior Service Desk Agent in Bogotá. Support Windows/Microsoft 365, manage SAP GUI issues, and utilize ServiceNow for ITSM. Strong communication skills required.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 15, 2025
This Senior Service Desk Agent role requires someone proficient in supporting Windows and Microsoft 365, with experience managing SAP GUI issues and using ITSM platforms. The role involves providing remote technical support, resolving incidents, and collaborating with a team. Strong communication and customer service skills are essential.
Requirements
- Proficient in supporting Windows OS and desktop environments
- Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Basic knowledge of SAP GUI
- Familiarity with ServiceNow or similar ITSM platforms
- Experience using remote support tools (e.g., RDP, AnyDesk, TeamViewer)
- Strong teamwork and collaboration skills
- Good English communication skills
- Customer care and service-oriented attitude
- Patience and clear articulation
Requirements Summary
Proficient in Windows/Microsoft 365. Basic SAP GUI knowledge. Familiarity with ITSM platforms is desired
