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Sysco
Service Desk Analyst - French Speaking
Service Desk Analyst (French/English) at Sysco, England. Support users via phone/chat using ServiceNow ITSM. Requires bilingual skills, ITIL knowledge, Office365 expertise. Competitive benefits including 4-day week, visa sponsorship.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 27, 2025
Service Desk Analyst role supporting internal users via phone, portal, chat, and handling non-critical escalations. Requires fluent English and French speaking/writing skills.
Requirements
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Strong customer service, listening, and communication skills
- Bilingual - English and French (required)
- Detail-oriented with solid judgment and initiative
- Ability to troubleshoot and resolve technical issues independently
- Knowledge of Microsoft Office365 and standard network tools
- Ability to work remotely and as part of a team
- Familiarity with ITIL principles
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Good experience in a Service Desk or similar IT support environment, bilingual English and French, and ITIL principles
