Service Desk Analyst - Spain

Globant seeks a Service Desk Analyst – Call Center Support to help business partners evolve and adapt to consumers' personalized expectations in the new technological era. The role requires fluent Spanish and English, experience in call center environments, and familiarity with ticketing tools.

Requirements

• Fluent Spanish and English (B2 - Upper Intermediate)
• Experience providing user support in call center environments
• Familiarity with ticketing tools (e.g., Jira, ServiceNow, Zendesk)
• Strong troubleshooting skills and ability to identify issues in real time
• Proficiency with digital tools and general IT troubleshooting
• Knowledge of CTI systems and call center operational processes
• Excellent interpersonal and communication skills (verbal and written)
• Ability to guide users through technical checks and processes remotely
• Prior experience handling technical escalations

Benefits

• Comprehensive benefits package