Service Desk Analyst

Provides monitoring, problem determination and resolution on calls, emails and self-service incidents. Supports internal associates for hardware, software, server and mainframe applications. Documents issues in the ServiceNow platform to track caller trends.

Requirements

• Associate's Degree in a business/technical field or commensurate selection criteria experience
• Proven experience handling multiple duties and completing assigned tasks accurately and timely
• Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
• Demonstrated experience working effectively within a team
• Experience troubleshooting basic PC software/hardware and printer issues
• Experience working with ServiceNow ticketing system is a plus
• Experience working with network switches and routers is a plus
• Demonstrated excellent verbal and written communication skills and effective interaction and communication with all levels of staff and management
• Proven strong analytical skills, including demonstrated experience identifying and quantifying problems, interpreting data, and establishing facts, and providing effective workarounds and solutions

Benefits

• Competitive salary
• Excellent benefits package
• Opportunities for professional growth and development