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Nestle Operational Services Worldwide SA
Service Desk Analyst
Join Nestle Operational Services as a Service Desk Analyst in Meycauayan, Bulacan. Leverage ServiceNow skills to troubleshoot IT issues and support users.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 17, 2025
As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and ensuring timely resolution of service requests.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Minimum of 2-3 years of experience in IT support or service desk roles
- Proficiency in Microsoft Office Suite, Windows operating systems, and familiarity with IT service management tools (e.g., ServiceNow)
- Excellent verbal and written communication skills in English, with the ability to convey technical information clearly to non-technical users
- Strong analytical and problem-solving skills, with a customer-oriented mindset
- Willingness to work on shifting schedules, including evenings and weekends as needed
Requirements Summary
Bachelor's degree in IT or related field, 2-3 years of IT support experience, and excellent communication skills
