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Softtek
Service Desk Analyst
Join Softtek as a Service Desk Analyst in Bogota. Utilize ServiceNow to resolve technical issues, train teams, and enhance service management. SQL knowledge required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 22, 2025
The Service Desk Analyst will diagnose and resolve technical issues, execute corrective processes, train the team, and track work elements.
Requirements
- Basic/Intermediate knowledge in SQL Server
- Experience with service management tools (ServiceNow, Jira)
- Familiarity with customer service environments
Benefits
- Train the billing support group
- Briefly: Execute corrective processes, train the team and track work elements
Requirements Summary
SQL Server, service management tools, customer service environments
