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NTT DATA Services
Service Desk Analyst
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
October 22, 2025
NTT DATA is seeking a Service Desk Analyst to provide end-user support via phone, email, chat, and walk-up, focusing on PC/Mac hardware, software, and network troubleshooting. This role requires in-depth knowledge of operating systems and IT administration, and is pivotal for customer satisfaction and overall satisfaction through support quality. The analyst is the main point of contact for IT issues and will manage customer requests through ServiceNow.
Requirements
- Minimum 1 year of documented IT Service experience.
- Minimum 1 year of progressive experience in Information Technology (Service Desk Support, System Administration, Hardware/Software troubleshooting).
- Minimum 1 year of administrative experience (Microsoft Active Directory, Exchange, SCCM).
- Ability to obtain a Public Trust (IT Certification, equivalent).
- Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
Requirements Summary
1+ years IT Service experience; 1+ year InfoTech experience (System Admin); 1+ year Admin experience (Active Directory, Exchange); and Public Trust certification (optional)
