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Bell Integration
Service Desk Analyst
Join Bell Integration as a Service Desk Analyst in Portsmouth. Leverage ServiceNow for technical support, ensuring customer satisfaction and SLA adherence. Competitive salary and benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 25, 2025
Service Desk Analyst responsible for providing technical support and achieving exceptional customer satisfaction while adhering to strict SLAs. Must have previous experience with ticketing systems and IT workflows, as well as excellent customer service skills.
Requirements
- Previous experience working with ticketing systems such as ServiceNow
- Able to demonstrate experience delivering exceptional customer service
- Experience adhering and working towards agreed SLAs and KPIs
Benefits
- Competitive salary
- Benefits package
Requirements Summary
Previous experience with ticketing systems, excellent customer service skills, and ability to work towards SLAs and KPIs
