Service Desk Analyst (Dutch)

Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests. Log and document incidents, service requests, and resolutions accurately in the IT Service Management (ITSM) tool.

Requirements

• Native/fluent in Dutch (C1), both oral and written. As well as proficiency in English (at least B2 level).
• 13 years in IT Service Desk, Application Support, or Technical Support (L1L2).
• Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
• Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk.
• Understanding of IT concepts such as SDLC, operating systems, and database technologies.
• Experience in SAP or other enterprise applications support.
• ITIL Foundation, MCSE, or equivalent.
• Excellent verbal and written communication in English.
• Strong problem-solving and analytical abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to manage time effectively and remain organized under pressure.
• Self-motivated, proactive, and adaptable in a dynamic work environment.

Benefits

• Comprehensive medical coverage
• Relocation support available, flight and accomodations
• Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
• Attractive salary and allowances based on role and experience
• 4 weeks of paid vacation annually