.svg)
Bell Integration
Service Desk Analyst
Join Bell Integration as a Service Desk Analyst in Portsmouth. Leverage ServiceNow for ticketing, deliver top-notch support, and enhance ITIL workflows.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 7, 2025
The Service Desk Analyst will be responsible for providing first line technical support to clients, aiming for exceptional customer satisfaction and adherence to strict service level agreements (SLAs). The role involves ticket triage, escalation, and collaboration with internal teams, as well as managing a reactive and proactive service.
Requirements
- Previous experience working with ticketing systems like ServiceNow
- Ability to demonstrate experience delivering exceptional customer service
- Understanding of IT workflows and ITIL practices
- Working knowledge of Microsoft 365
- General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
- Ability to work independently and collaboratively
Requirements Summary
Experience with ticketing systems (ServiceNow preferred). Strong customer service skills. ITIL/IT workflow knowledge
