Service Desk Analyst (French or Swedish speaking)

Sysco is recruiting for a Service Desk Analyst to join their team in Ashford, Belfast, or London. The role focuses on providing level 1 support, resolving incidents, and maintaining high service quality via phone, portal, chat, and ServiceNow. The position is bilingual, requiring fluency in English and either Swedish or French.

Requirements

• Address and resolve non-major incidents and service requests.
• Deliver excellent customer service.
• Escalate unresolved incidents.
• Analyze and resolve hardware/software issues.
• Document case details in ServiceNow.
• Meet/exceed performance metrics.
• Build knowledge of company-specific products and services.
• Complete training objectives.