Service Desk Analyst (French or Swedish speaking)

Sysco are recruiting for a full-time Service Desk Analyst position in Dublin or Limerick, Ireland. The role involves handling non-critical incidents, logging activities in ServiceNow, and ensuring high customer service. Candidates must be fluent in English and either fluent in English and Swedish, or fluent in English and French. The company values diversity and inclusivity and provides a supportive work environment.

Requirements

• Address and resolve non-major incidents and service requests
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents
• Analyse and resolve hardware/software issues
• Document case details clearly in ServiceNow
• Meet/exceed defined performance metrics
• Continuously build knowledge of company-specific products and services
• Complete training objectives
• Maintain 24/7 support coverage

Benefits

• Welcoming company culture
• Inclusive work environment
• Support during application process