Service Desk Analyst (P4464)

84.51° is seeking a Service Desk Analyst to provide support for IT-related user inquiries, primarily within a fast-paced corporate environment. This role involves troubleshooting issues, installing software, providing first and second-line support, and contributing to the development of ServiceNow capabilities. The position focuses on both internal and external customer support, prioritizing a strong customer service orientation.

Requirements

• Install and configure Windows computers through SCCM and Intune.
• Troubleshoot and replace consumables for multi-function printers.
• Provide on-site assistance to customers at the Support Bar.
• Experience with troubleshooting and resolving technical problems.
• Knowledge of ITIL methodologies.
• Proficiency in Microsoft 365 / Office 365 suite.
• Experience with macOS support within an enterprise framework (JAMF).

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with Roth Option
• Health Savings Account
• AD&D and Supplemental Insurance
• Hybrid work environment
• Paid time off