Service Desk Analyst with French

Wipro Limited is seeking a Service Desk Analyst with French to join their team in Bucharest. The ideal candidate will have a university degree or high school degree in computer science, prior experience in tech support, and fluent language skills in French and English. Responsibilities include providing technical support to customers, troubleshooting technical issues, and installing and configuring hardware and software.

Requirements

• University degree or High school degree with education in the field of computer science
• Prior experience in tech support, desktop support, or a similar role
• Fluent in both French (Native) and English
• 2-3+ years of experience in IT support/Customer service role
• Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
• Understanding of MAC and Windows 7 & 10,11 operating system
• Troubleshooting experience using remote control tools
• Experience working with ServiceNow to log, track, close tickets

Benefits

• Chance to work with Top Employer 2024 in Romania
• Attractive compensation package with a diverse set of social benefits
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Record & recognition scheme
• Monthly subscription @ Bookster
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms