Service Desk Analyst with French

We are looking for a Service Desk Analyst with French to provide technical support to customers on phone or chats to solve their technical problems reported. The role involves troubleshooting technical issues, identifying hardware and software solutions, and providing timely and accurate customer feedback.

Requirements

• University degree or High school degree with education in the field of computer science
• Prior experience in tech support, desktop support, or a similar role
• Fluent in both French (Native) and English
• 2-3+ years of experience in IT support/Customer service role
• Excellent troubleshooting skills
• Understanding of MAC and Windows 7 & 10,11 operating system
• Troubleshooting experience using remote control tools
• Experience working with ServiceNow to log, track, close tickets

Benefits

• Attractive compensation package with a diverse set of social benefits
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Record & recognition scheme
• Monthly subscription @ Bookster
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms