Service Desk Engineer

This role involves providing technical support to end users, resolving hardware, software, and network issues, and managing user accounts. The Service Desk Engineer is the first point of contact for tech-related problems and strives to minimize disruption through quick resolution and knowledge documentation.

Requirements

• Troubleshooting hardware, software, network, and system issues.
• Responding to tickets via phone, email, or a ticketing system.
• Installing and configuring new hardware and software.
• User account management (password resets, access control).
• Documenting problems and solutions in knowledge bases.
• Escalating complex issues.
• Knowledge of Windows, macOS, Linux.
• Familiarity with network basics.
• Experience with ticketing systems.
• Understanding of ITIL practices.
• Communication, patience, and problem-solving skills.