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Jobgether
Service Desk L2 Analyst (India)
Service Desk L2 Analyst at Jobgether (India). Provide technical support across web, desktop, cloud platforms. ServiceNow expertise required. ITIL v4 preferred. Competitive salary, growth opportunities.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
November 6, 2025
We are seeking a skilled and proactive Service Desk L2 Analyst to join our IT support team, providing expert technical assistance across web, desktop, and cloud platforms.
Requirements
- 2–5 years of experience in IT support, service desk, or related roles
- Strong understanding of IT infrastructure, system administration, and troubleshooting methodologies
- Hands-on experience with service desk tools (e.g., ServiceNow)
- Knowledge of ITIL frameworks, with ITIL v4 certification preferred
- Experience supporting Microsoft Office 365, Windows Server, Active Directory, and Group Policy
- Basic knowledge of AWS and Azure cloud environments
- Proficient in monitoring, incident management, problem resolution, and documentation
- Excellent communication, problem-solving, and customer service skills
- Ability to manage multiple tasks, work independently, and collaborate effectively
Benefits
- Competitive industry-aligned salary
- Exposure to a diverse IT environment across multiple domains
- Professional growth and learning opportunities
- Experience with cloud technologies and IT infrastructure management
- Opportunity to contribute to IT projects and process improvements
Requirements Summary
2-5 years of experience in IT support, strong understanding of IT infrastructure, and hands-on experience with service desk tools
