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Citizant
Service Desk Lead - (Onsite: Glynco, GA. - REF1872F)
Service Desk Lead at Citizant (Glynco, GA). Lead IT operations, manage support teams, ensure enterprise user support. 5+ yrs required. Medical, 401k, PTO, tuition assistance.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 2, 2025
The Service Desk Lead is responsible for leading day-to-day IT Service Desk operations, ensuring timely and effective support for end users across a large, mission-critical enterprise environment.
Requirements
- Minimum of five (5) years of detailed experience in Help Desk or Service Desk operations.
- At least five (5) years of experience in general IT operations, support, or management services.
- Proven experience supervising Service Desk or IT support teams.
Benefits
- Medical, dental, and vision insurance
- 401(k)
- Generous PTO
- Company-paid life and disability insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Tuition Assistance & Professional Development Program
Requirements Summary
5+ years of experience in Help Desk or Service Desk operations, IT operations, and management services, with proven experience supervising Service Desk or IT support teams
Apply now
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Georgia
United States
Mid-Level
In-Person
Full Time
110000-110000 USD/year
