Service Desk Level 1/Level 2 Analyst

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst to provide timely and professional assistance to resolve IT-related issues, helping colleagues and customers stay productive and meet their objectives.

Requirements

• Minimum of 2-5 years of experience in IT support
• Experience in a service desk support role.
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
• Experience with service desk management tools (e.g., ServiceNow).
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
• Strong communication, interpersonal, and problem-solving abilities.
• Customer-focused mindset with a commitment to delivering high-quality support.
• Strategic thinking and decision-making.
• Ability to manage multiple priorities and meet deadlines.
• Adaptability to evolving technologies and processes.
• Strong analytical and reporting skills.
• Proficiency in Microsoft Office 365 Support.
• Knowledge of AWS and Azure fundamentals.
• Proficiency in Active Directory and Group Policy Support
• Technical proficiency in Windows Server and Linux (preferable) operating systems.

Benefits

• Shift allowance of 10% on top of base salary
• Private medical and life insurance coverage
• Free eye tests and contributions towards glasses
• Incentivized certifications and accreditations
• Profit Share scheme
• Pathways Career Development Quarterly