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Empower AI
Service Desk Manager - Active Secret Clearance Required
Service Desk Manager at Empower AI in Stennis Space Center, MS. Lead Level 1 support using ServiceNow. Requires 4-9 years IT experience, HDI/SDI/ITIL certs, and Secret clearance.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 9, 2023
The Remote Service Desk Manager will manage the performance of Level 1 services and support to customers, ensuring they meet or exceed customer expectations.
Requirements
- Extensive experience with ServiceNow and Remedy
- Bachelor’s degree or higher
- 4-9 years experience in an IT Service Desk Environment
- Help Desk Institute (HDI) or Service Desk Institute(SDI) certification
- ITIL certification
- Secret clearance
Requirements Summary
4-9 years experience in an IT Service Desk Environment, Bachelor’s degree or higher, and certification in HDI, SDI, or ITIL
Apply now
Stennis Space Center
|
Mississippi
United States
Mid-Level
In-Person
Full Time
