.svg)
UGI Corporation
Service Desk Specialist II
Join UGI Corporation as a Service Desk Specialist II in Reading, PA. Leverage ServiceNow skills to provide IT support, manage incidents, and enhance customer service.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 9, 2025
UGI Utilities, Inc. is seeking a Service Desk Specialist to provide technical support via phone and incident management, adhering to ITIL best practices. The role involves resolving issues, updating the knowledge base, and ensuring timely follow-up for complex cases. This position supports a diverse workforce and offers competitive compensation, benefits, and a work-life balance.
Requirements
- Participation in on-call support and weekly rotations
- ServiceDesk support
- Windows11, Microsoft SCCM, Microsoft O365, ServiceNow, SAP knowledge
- Excellent Communication skills
- Customer service skills
- Strong Multitasking skills
- High School Diploma or equivalent
Benefits
- Competitive total compensation plan
- Comprehensive benefits
Requirements Summary
High school diploma required. 2+ years of relevant experience. ITIL/SCCM/O365/ServiceNow certification needed
