Service Desk Specialist lll

Resolves a wide range of issues in creative ways as a Service Desk Specialist lll. Works on problems of a diverse scope with minimal supervision. Uses client's ticketing system to track customer issues.

Requirements

• Minimum 3-5 years of Service Desk/IT Help Desk experience in an enterprise environment.
• Demonstrates sound judgment in selecting methods and techniques for obtaining solutions
• Ability to work independently with minimal supervision
• Proactive and curious mindset
• Excellent coordination skills and a team player
• Ability to identify issues and escalate as needed
• Strong professional interpersonal and customer service skills
• Ability to resolve technical issues under pressure
• Demonstrated clear and effective verbal & written communication skills
• Excellent Customer Service experience and follow through with attention to detail
• Expertise with Windows operating system, Office 365 suite and other Microsoft applications and toolsets
• Experience troubleshooting hardware and software for Android and iPhone devices in a professional office environment
• Experience with mobile phone provisioning and set up in a professional office environment
• Experience using an IT Knowledge Base and ticketing system (Zendesk, ServiceNow, etc)
• Experience applying ITSM best practices to Incident and Service Requests management
• Knowledge of Entra ID

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law