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Network For Electronic Transfers
Service Desk Support
Service Desk Support at Network For Electronic Transfers, Singapore. Manage incidents, service requests & stakeholder communication for payment systems. Requires 1yr+ service desk experience, diploma/degree, strong communication skills.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 6, 2025
The Service Desk Support will be the first point of contact for external institutional users and will be responsible for managing the service desk and providing crucial support in ensuring effective incident management, timely communication with participants and schemes owners, and efficient processing of service requests.
Requirements
- Diploma or Bachelor’s degree in Operations Management, Business Administration, or a related field.
- Minimum of 1 year of experience in service desk management or IT operations, preferably within the payment or financial services industry.
- Demonstrated success in handling incident management, root cause analysis, and service request fulfillment.
- Prior experience working in 24/7 operational environments is preferred.
- Good understanding of payment systems such as Cheques, Funds Transfer, Interbank GIRO, PayNow, and Cross-Border services.
- Strong communication skills, with the ability to convey information clearly and effectively to both internal (e.g. L2/L3 Tech Teams) and external stakeholders (e.g., participants, scheme owners).
- Knowledge of regulatory and compliance requirements related to payment systems is an advantage.
Requirements Summary
1 year of experience in service desk management or IT operations, diploma or bachelor’s degree in Operations Management, Business Administration, or a related field
