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Sysco
Service Desk Support II (English & French)
Join Sysco in San José as a Service Desk Support II (Bilingual: English & French). Leverage ServiceNow ITSM skills to provide top-tier support.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 22, 2025
Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, self-service portal submissions, live chat support and manage non-critical single user escalation requests.
Requirements
- 2 years of experience in Service Desk or similar environment.
- Bilingual – English and French required, with a minimum proficiency level of B2+ in both languages.
- Experience with ServiceNow ITSM usage and workflows.
Benefits
- We offer a positive customer support experience, builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.
Requirements Summary
2 years of experience in Service Desk or similar environment, bilingual in English and French, experience with ServiceNow ITSM usage and workflows
