Service Desk Support Specialist

T-Rex is seeking a Service Desk Tier 1 Support Specialist to support the PEO Defense Healthcare Management System (DHMS). The ideal candidate will have 5 years of recent and relevant IT Service Desk experience and a strong understanding of IT Service Desk operations.

Requirements

• Minimum 5 years of recent and relevant IT Service Desk experience
• Proven experience as an IT Service Desk Analyst or similar role in IT
• Sound understanding of IT Service Desk operations, computer systems (hardware/software), networks, etc.
• Experience in analysis, implementation, and evaluation of IT systems and their specifications
• Experience using JIRA in support of Service Desk activities
• Risk Management experience
• Requirements gathering experience
• Ability to work independently as well as part of a larger team
• Strong written and verbal communication skills

Benefits

• PTO available to use immediately upon joining
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development and tuition reimbursement
• 401(k) plan with company match fully vested after 60 days of employment