Service Desk Team Lead

BETSOL is seeking a Service Desk Team Lead to manage the daily operations of the service desk, mentor staff, and ensure high levels of customer satisfaction. The role involves supervising and mentoring IT staff, managing ticket queues, coordinating with SMEs, and driving continuous improvement. BETSOL is a cloud-first company with employee-centric initiatives.

Requirements

• Supervise and mentor Service Desk staff.
• Own daily ticket queue management.
• Coordinate incident resolution with SMEs.
• Prepare service reports and present metrics.
• Manage staffing and scheduling.
• Participate in Critical Incident Management.

Benefits

• Health insurance
• 401K
• Volunteer programs
• Scholarship opportunities
• Office amenities
• Fitness center
• Cafe
• Recreational facilities