Service Desk Team Leader - Sydney

We're seeking a Service Desk Team Leader to provide strategic and operational leadership to the IT service desk team, ensuring efficient and customer-focused support. The role involves managing daily operations, mentoring staff, and driving continuous improvement initiatives.

Requirements

• Ability to manage, lead, and develop high-performing teams
• Ability to collaborate effectively with internal teams, vendors, and global support partners
• Experience in successful project delivery of improved service processes
• Minimum of 3 years' experience in a Senior Team Lead or Team Leader role within an IT Service Desk
• Experience using and configuring ITSM tools, particularly ServiceNow
• Advanced understanding of Windows 10/11 and Microsoft 365 suite
• Sound knowledge of Active Directory, Entra ID, and Exchange
• Proficient in generating performance reports and managing analytical requests, including advanced use of Excel functions for data analysis and export

Benefits

• Professional development & leadership programs
• Hybrid work and flexible leave options including birthday leave
• Health & wellbeing support
• Inclusive, values-driven culture
• Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career