Service Level & Availability Manager

Doran Jones Inc. (DJI) is seeking a Service Level & Availability Manager to support global infrastructure operations. This role focuses on ensuring the reliability and resilience of systems in hybrid environments, requiring a blend of technical depth and operational rigor. The position involves monitoring system health, collaborating with IT and DevOps teams, and defining metrics for service delivery.

Requirements

• 5+ years of experience in Availability Management, Service Level Management, or related IT Service Delivery functions.
• Proven track record implementing availability frameworks aligned with ITIL or similar best practices.
• Solid understanding of infrastructure, cloud (AWS/Azure), and modern architectures (microservices, containers).
• Hands-on experience with monitoring, alerting, and analytics tools (PowerBI, Datadog, Splunk, PagerDuty, ServiceNow).
• Excellent communication and analytical skills.
• ITIL or cloud certifications (AWS/Azure) preferred.