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Sopra Steria
Service Level Manager
Join Sopra Steria as a Service Level Manager in Flanders. Leverage ServiceNow skills to enhance service delivery, support AI initiatives, and drive improvements. Benefits include a company car, competitive salary, and continuous learning.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 27, 2025
Sopra Steria's Service Level Manager role focuses on ensuring the continuity, performance, and ongoing improvement of service delivery for CuCa consultants. The role involves identifying opportunities for service evolution, providing advisor support to customers, and contributing to the company's AI and intelligent automation initiatives. It requires a proactive mindset and strong communication skills to bridge customer and internal teams.
Requirements
- Service delivery experience
- ITIL principles and continuous improvement methodologies
- Strong communication and stakeholder management skills
- Hands-on experience with ITSM tools (e.g., 4me, ServiceNow) is a plus
- Strong communication and stakeholder management skills
Benefits
- A company car or mobility budget
- Laptop, phone & phone subscription
- Competitive salary
- Indefinite contract
- Insurance coverage
- Meal vouchers
- Eco-cheques
- Continuous learning opportunities
Requirements Summary
Service delivery & ILT knowledge. Strong communication & stakeholder mgmt. Experience with ITSM tools preferred
