Service Level Performance Analyst

Join Optus as a Service Level Performance Analyst and play a pivotal role in delivering accurate and timely SLA performance reporting to strategic clients. In this data-focused and customer-facing role, you'll help ensure contractual compliance, support continuous service improvement, and reduce service credits.

Requirements

• 3+ years’ experience in a managed IT services environment with a strong focus on SLA reporting or performance analytics.
• Advanced skills in Microsoft Excel, Access, and ServiceNow or similar ITSM/reporting platforms.
• Proven ability to interpret and manipulate data, build dashboards, and deliver insights that drive business decisions.
• Strong communication and relationship management skills across technical and non-technical stakeholders.
• Customer-focused, self-motivated, and highly organised, with excellent time management and problem-solving abilities

Benefits

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive gender neutral paid Parental Leave of up to 16 weeks
• Competitive leave including 2 additional 'Connected Leave' days
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.