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Singtel Group
Service Level Performance Analyst
Join Singtel Group in Brisbane as a Service Level Performance Analyst. Leverage ServiceNow for SLA reporting, data analysis, and insights. 3+ years in IT services required. Competitive benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 1, 2025
Optus is seeking a Service Level Performance Analyst to deliver accurate and insightful SLA performance reporting to strategic clients, including state government partners. The role focuses on data analysis, collaboration, and continuous improvement to support contractual obligations and improve service delivery. The company fosters a diverse and inclusive work environment and provides opportunities for employee growth.
Requirements
- 3+ years’ experience in a managed IT services environment with a strong focus on SLA reporting or performance analytics.
- Advanced skills in Microsoft Excel, Access, and ServiceNow or similar ITSM/reporting platforms.
- Proven ability to interpret and manipulate data, build dashboards, and deliver insights that drive business decisions.
- Strong communication and relationship management skills across technical and non-technical stakeholders.
Benefits
- Competitive leave
- Inclusive gender neutral paid Parental Leave
- Access to learning resources
- Employee-led volunteer groups
Requirements Summary
3+ years’ experience in IT service with SLA reporting/analytics. Proficiency with Excel, Access, and ServiceNow platforms. Strong data analysis and communication skills
