Service Management Consultant (Contract)

We are seeking a seasoned ITIL Service Management Consultant to manage and optimize ITIL processes across global environments. The ideal candidate will have hands-on experience with ServiceNow, particularly the Common Service Data Model (CSDM) and Service Mapping, and a track record of implementing ITIL processes in ServiceNow. This role involves collaboration with cross-functional teams and ensuring governance frameworks.

Requirements

• 8–12 years of experience in IT Service Management roles
• Proven experience in Service Integration and Management or IT Service Management (ITSM)
• Strong understanding of ITIL framework and practices
• Solid implementation experience of ITSM process (INC, PRB, CHG, CMDB etc.) on ServiceNow
• Proven track record on implementing the Process Modernization roadmap as part of Multi-Cloud environment, multi-vendor environment & Digital transformations
• Experience in managing global stakeholders and vendor ecosystems
• Ability to thrive in high-pressure environments and manage multiple priorities
• Knowledge on Application and infrastructure Maintenance lifecycle
• Working knowledge of GxP guidelines
• Hands-on experience refining the Hardware & Software Asset Management & CMDB
• Working knowledge of Agile Change management experience