Service Management Engineer

We are seeking a skilled and proactive Service Management Engineer to provide second-line technical support for IT systems and users across the organization.

Requirements

• Diagnose and resolve Level 2 technical issues in hardware, software, networks, and end-user devices (Windows, Mac, mobile)
• Act as an escalation point for Level 1 support; manage tickets via ITSM tools (e.g., ServiceNow)
• Provide support for Office 365, Active Directory, VPNs, printing, and security tools
• Perform user account administration (AD, Exchange, M365), device imaging, and system configuration
• Collaborate with infrastructure, network, and security teams for issue resolution
• Understand and support the wide range of applications in use.
• Install, configure, and maintain laptops, desktops, printers, and peripherals
• Support remote users and troubleshoot connectivity issues
• Assist with software deployments, patching, and endpoint management (e.g., SCCM, Intune)
• Document known issues and workarounds in the knowledge base
• Ensure compliance with IT policies, procedures, and security best practices
• Participate in projects such as upgrades, rollouts, and office setups

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo
• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people
• We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive