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Booz Allen Hamilton
Service Management Office Lead
Join Booz Allen Hamilton as a Service Management Office Lead in Doral, FL. Leverage ServiceNow expertise to enhance IT service efficiency and governance.
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 12, 2025
The Service Management Office Lead will oversee the implementation, management, and continuous improvement of IT service management practices across the organization, driving IT service efficiency, governance, and value delivery.
Requirements
- 8+ years of experience in IT service management
- 5+ years of experience with ITSM tools such as ServiceNow or JIRA Management
- 5+ years of experience designing and implementing service management strategies
- 5+ years of experience monitoring and measuring performance against SLAs and KPIs
- 3+ years of experience in a leadership role
- Secret clearance
- Bachelor’s degree
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave, professional development, tuition assistance, work-life programs, and dependent care
- recognition awards program
Requirements Summary
8+ years of IT service management experience, 5+ years of ITSM tool experience, 5+ years of service management strategy experience
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
86800-198000 USD/year
