Service Now - Business Analyst (Legal Operations)

As a Business Analyst on the Legal Operations team, you will analyze business requirements, design solutions, and ensure successful project delivery. You will be responsible for conducting end-to-end testing of ServiceNow applications, developing comprehensive test plans, and collaborating with stakeholders to identify and resolve issues.

Requirements

• Bachelor’s degree in computer science, information systems, business administration, or a related field.
• 5+ years relevant experience or equivalent combination of education/experience
• Proven experience as a Business Analyst or ServiceNow Tester in a complex IT environment
• Strong understanding of ServiceNow platform capabilities
• Hands-on experience with ServiceNow modules (preferably within ServiceNow’s Legal Service Delivery (LSD) product)
• Proficiency in creating and executing test plans, test cases, and automated test scripts
• Familiarity with Agile methodologies and experience working in Agile teams
• Excellent analytical and problem-solving skills with a keen attention to detail and experience in user experience (UX) design and user interface (UI) design a huge plus

Benefits

• Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.