Service Now Administrator

Join our journey to create a new experience for The National Lottery and help us power change for the greater good. We are looking for a Service Now Administrator to lead the transition from an existing ITSM tool to Service Now and support the development and implementation of key ITSM process and tool solutions.

Requirements

• Strong experience and detailed understanding in IT Service Management & Operational Support Models
• Experience as a ServiceNow Developer, Manager or Architect
• Strong understanding of ServiceNow architecture, modules, workflows, forms, and integrations
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred
• Strong verbal and written communication skills to convey technical concepts to both technical and non-technical audiences with a high level of accuracy
• Proven ability to create and maintain comprehensive technical documentation, including design specifications, configuration, and deployment guides
• Demonstrated commitment to staying updated on ServiceNow trends, features, and best practices

Benefits

• 26 days paid leave (plus bank holidays)
• Annual bonus scheme
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension: we’ll match your contribution up to 8.5%
• Single Private Health Cover
• £500 Wellness Allowance
• Income Protection
• Enhanced parental leave (maternity and paternity)
• Eye Care, Dental and Cycle To Work schemes