Service Now Functional Business Analyst (Application Support Senior)

We are seeking a ServiceNow Functional Business Analyst (Application Support Senior) to support the ServiceNow Request Management (Catalog – Self Service Portal) and Knowledge modules. The role involves conducting stakeholder working sessions, requirements gathering and refinement, creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.

Requirements

• 5+ years of fast-paced IT service management environment, understanding of intake request process lifecycle
• Experience with leading requirements sessions, understanding inputs and outputs, best practices of parameters for the SN platform
• Strong knowledge of ITIL and ITSM concepts such as Service request management (Catalog) and Knowledge Management Change Management, Configuration Management/CMDB

Benefits

• Comprehensive total rewards package to include competitive compensation and market-leading benefit programs
• Annualized market-based salary range of $107,000 - $161,000
• Eligible to participate in the annual incentive program