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Freddie Mac
Service Now Functional Business Analyst (Application Support Senior)
Join Freddie Mac in McLean, VA as a ServiceNow Functional Business Analyst. Leverage your ITIL and ITSM expertise in Request Management and Knowledge modules. Competitive salary $107K-$161K.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
Incident Management
Knowledge Management
Reporting and Analytics
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 30, 2025
We are seeking a ServiceNow Functional Business Analyst (Application Support Senior) to support the ServiceNow Request Management (Catalog – Self Service Portal) and Knowledge modules. The role involves conducting stakeholder working sessions, requirements gathering and refinement, creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.
Requirements
- 5+ years of fast-paced IT service management environment, understanding of intake request process lifecycle
- Experience with leading requirements sessions, understanding inputs and outputs, best practices of parameters for the SN platform
- Strong knowledge of ITIL and ITSM concepts such as Service request management (Catalog) and Knowledge Management Change Management, Configuration Management/CMDB
Benefits
- Comprehensive total rewards package to include competitive compensation and market-leading benefit programs
- Annualized market-based salary range of $107,000 - $161,000
- Eligible to participate in the annual incentive program
Requirements Summary
5+ years of IT experience, knowledge of ITIL and ITSM concepts, strong analytical skills
Apply now
McLean
|
Virginia
United States
Senior
In-Person
Full Time
107000-161000 USD/year
