Service Performance Management Analyst

The Service Performance Management Analyst will design, execute, and interpret data to identify trends and make recommendations to improve IT Service Delivery. The role involves active analysis of traditional ITSM processes and data analytics to provide actionable reporting.

Requirements

• TS/SCI clearance with Polygraph
• Bachelor's degree or equivalent experience/4+ years of IT experience
• 1+ year of data analyst, Performance Management, and Service Delivery reporting
• Good understanding of ITSM delivery and ITIL processes
• 1 year experience conducting data analysis and creating dashboards in ServiceNow
• 1 year experience creating dashboards in Tableau
• Technical expertise regarding data models, database design development, data mining, and segmentation techniques
• Knowledge of statistics and experience with statistical tools to analyze data sets (ServiceNow, Excel, SPSS, or SAS)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information

Benefits

• Comprehensive benefits package
• Competitive compensation
• Flexible time off
• Robust learning resources
• Autonomy to work independently