.svg)
Qoria
Service & Project Quality Manager
Join Qoria in Perth as a Service & Project Quality Manager. Leverage ServiceNow skills to ensure service excellence, manage projects, and enhance reporting.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
We are seeking a Service & Project Quality Manager to drive operational excellence across our enterprise technology and product security engineering and support functions. The role ensures high standards in service delivery, project tracking, ticket management, SLA compliance, and reporting accuracy.
Requirements
- 5+ years in service delivery, ITSM, or project operations roles.
- Strong working knowledge of Jira and service desk platforms (e.g. ServiceNow, Zendesk, or similar).
- Experience building or maintaining reporting dashboards using tools like Jira filters, Google Sheets, Looker, PowerBI, or Tableau.
- Familiarity with ITIL processes and SLA frameworks.
- High attention to detail and a proactive, structured work style.
- Excellent communication and stakeholder engagement skills.
Benefits
- Paid software conferences
- Fast-paced and supportive learning environment
- Opportunities to expand skills and grow career
Requirements Summary
5+ years of experience in service delivery, ITSM, or project operations, with strong knowledge of Jira and ITIL processes
