Service Request Specialist

DMI, a leading provider of digital services, is seeking a Service Request Specialist to provide end-user support for their managed services operation. This role involves submitting requests, resolving tickets, and cross-training in the Contact Center team. The position requires a highly organized individual with a focus on security clearance clearance.

Requirements

• Submit MACD requests (moves, adds, changes, and disconnects).
• Submit vendors orders to request equipment on behalf of DMI customers.
• Update systems assets.
• Assist with activation of mobile phones.
• Monitor vendor responses to resolve tickets.
• Oversee the organization of our ServiceNow ticketing system.
• Assist other teams with overflow work.
• Regular and reliable attendance.
• Ability to work overtime.
• Strong attention to detail and organizational skills.
• Multitasking skills and ability to keep up in a fast-paced work environment.

Benefits

• Convenience/Concierge
• Development
• Financial
• Recognition
• Wellness