Service Support Manager

We’re looking for a forward-thinking, collaborative, and detail-oriented Service Support Manager to join our growing team. In this role, you’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.

Requirements

• Collaborate with Service Managers to ensure seamless IT service delivery across the firm.
• Contribute to the design and transition of new services and support ongoing improvements.
• Work across ITIL practices (Incident, Change, Problem, etc.) to enhance service quality.
• Support wider Enterprise Service Management (ESM) initiatives.
• Maintain accurate lifecycle documentation and service catalogue visibility.
• Act as an escalation point, ensuring timely communication and resolution.

Benefits

• Office in an attractive location with shared parking available.
• Mostly remote—flex your schedule with your team.
• 6% monthly flex allowance—spend it on wellness, learning, or other perks.
• €8.50 daily meal allowance—fully covered by us.
• Extra days off to recharge.
• Life assurance for peace of mind.
• Up to 20 days paid leave for sickness or caring responsibilities.
• Annual performance bonus.
• Daily office refreshments.
• Unlimited LinkedIn Learning access.
• Well-being support via apps and Employee Assistance Programme.
• Events and workshops throughout the year.
• Volunteering and charity opportunities.