ServiceNow Administrator

We are seeking a ServiceNow Administrator to support federal law enforcement. The ideal candidate will have experience migrating legacy systems and implementing security controls as part of the DevOps process. The role will involve providing application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite.

Requirements

• Bachelor's degree and 9+ years of relevant experience
• Customize and configure application UI and workflows
• Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, and maintenance activities
• Familiarity with various operating systems and platform
• Resourcefulness, problem-solving aptitude, and self-motivation
• Excellent communication skills and professionalism dealing with both internal and external entities
• ITIL and agile
• Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite
• Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items
• Experience with front-end technology and frameworks such as HTML, Vue.js, Knockout, ag-Grid, CSS, JavaScript, AngularJS, ReactJS,.net, and JQuery
• Implement security (including Access Control Lists)
• Enhance the user interface to provide a customized look and feel
• Current Secret clearance and DOJ suitability

Benefits

• Workplace flexibility
• Commitment to the health and well-being of you and your family
• Opportunities to work with a purpose