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Zensar
ITSM-SERVICE NOW
Join Zensar as a ServiceNow Solution Architect (Pan India) to lead HRSD solutions, enhance employee experience, and drive automation. 8+ years in ServiceNow required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 11, 2025
We are seeking a ServiceNow Solution Architect with a deep understanding of HR Service Delivery (HRSD) and Employee Experience to lead the design, development, and deployment of scalable ServiceNow solutions. The role involves modernizing HR portals, automating processes, and enhancing employee engagement through intelligent workflows and custom configurations.
Requirements
- 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
- Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist.
- Proven expertise in portal development, widget customization, and taxonomy design.
- Deep understanding of ACLs, email templates, and case management in HR context.
- Experience in data migration, content structuring, and knowledge management.
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist – HRSD
Requirements Summary
8+ years ServiceNow exp., 3+ yrs as Solution Architect. Strong HRSD, Employee Center Pro expertise. Experience with portal development, taxonomy design & data migration needed
