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SWATX
ServiceNow Architect - AIOps & Service Management Integration
Join SWATX as a ServiceNow Architect in Cairo, focusing on AIOps & Service Management integration. Leverage your 8-12 years of ITSM/ITOM experience and expertise in ServiceNow modules like ITOM Event Management and CMDB. Benefits include competitive salary and growth opportunities.
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
Discovery
Event Management
IT Operations Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Certified System Administrator
Job description
Posted on:
September 30, 2025
The ServiceNow Architect will drive the technical strategy and design for ServiceNow components, focusing on AIOps integrations, CMDB & Service Mapping, and the Service Portfolio. The role involves integrating monitoring and observability platforms, leading CMDB & Service Mapping projects, and defining the Service Portfolio. The Architect acts as a ServiceNow manager, aggregating events and ensuring accurate data analysis.
Requirements
- 8–12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM implementations
- Demonstrated experience delivering ServiceNow-based AIOps and CMDB integration projects
- Strong technical knowledge in: ServiceNow ITOM Event Management, Service Mapping and Discovery, CMDB Modeling and CI Relationships, Service Portfolio & Catalog Design
- Experience in building ServiceNow as a manager of managers, integrating external systems like Splunk, BMC, Dynatrace, and SolarWinds
- Familiar with MID Server design, orchestration, and ITOM Health dashboards
- ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred
Requirements Summary
8-12 years ServiceNow architecture/ITS experience. Proven AIOps & CMDB integration projects. Strong knowledge of ServiceNow ITOM and integration systems
